Team engagement tools come with a world of features. But here is a checklist of what you really need when choosing a team engagement solution for your business.
Choosing the right team engagement platform might be a bit of a headache. After all, there are so many of them out there. But before looking out for one, it’s important that emerging businesses analyze their current business performance and the kind of growth they expect in the next seven or ten months. This is important because if your organization is growing faster than expected, you’ll need more resources.
Once you analyze your business and its forecasted growth, then you can scan the market and choose a team engagement partner that will understand your business’ needs and provide solutions and support accordingly. Here are seven things that growing businesses should expect from a team engagement platform:
A good team engagement platform should allow businesses to seamlessly move systems from analog and digital technology to VoIP (Voice over Internet Protocol) when it makes sense. Such engagement tools are meant to easily interoperate with most other equipment and services.
Compatible with Mobile Devices
Team engagement solutions should be compatible with a variety of personal digital assistants (PDAs), cell phones, and other devices like laptops so that users can connect to a PBX even if you or your employees are out of the office and on the road. A team engagement solution should also be able to forward calls to cell phones to ensure zero business interruption.
Robust Customer Support and Transparency
A technology provider’s ability to support your business is crucial. There might be times when owing to unavoidable circumstances, like natural calamities, your communication systems may take a hit. So, it’s important to know the kind of support your business can expect from the team engagement solutions provider. Also, it’s always a good idea to go with a technology provider who has a clear SLA.
Ability to Scale
Scalability is a crucial factor that emerging enterprises should focus on while choosing a particular team engagement solution. And at the same time, also ensure cost effectiveness. In other words, adding few users should not become a concern financially.
Scalability is a crucial factor that emerging enterprises should focus on while choosing a particular team engagement solution.
Protection of Existing Investments
Perhaps one of the major advantages of a robust enterprise-grade team engagement solution is that it protects current investments. There is no need to replace most of your existing communication systems. Emerging businesses can simply use the latest technologies to fill in the gaps. According to B2B technology providers, IP technology allows reuse of up to 85 percent of current infrastructure, including phones, gateways and servers.
Broad Product Portfolio
It’s a good idea to scan through all the team engagement solutions of your preferred partner. In most cases, initially, businesses go with basic team engagement tools, and later—depending on business growth and the need to enhance engagement levels–you might want to explore VoIP-based communication platforms or even add a layer of unified communication on top of your existing team engagement tools.
In case a technology provider is unable to deliver these enhancements, your business might have to partner with multiple technology providers and end up increasing business complexity.
According to B2B technology providers, IP technology allows reuse of up to 85 percent of current infrastructure, including phones, gateways and servers.
Ease of Use
The solutions of your team engagement provider should be extremely easy to manage. Users should be able to drag and drop tools to activate the features they need with automated applications. That too, not only for employees working in an office, but also for mobile and teleworkers.
Last but not the least, when it comes to partnering with an organization for team engagement solutions, it’s best to choose a technology provider that has been in the business telephony space for a long time. Such companies master the art of understanding their customers and hence know what’s best for you.