Its ability to increase productivity and profitability has made Unified Communications popular among Indian emerging enterprises. Choosing the right platform and partner makes all the difference.
It increases productivity.
It saves costs.
It boosts the bottom line.
That’s everything a business hopes to achieve. Well, almost.
But that’s everything Unified Communications (UC) can do for your business. It’s the one thread that strings audio, Web conferencing, video and IM into one big stack and creates a connected enterprise that saves costs, boosts productivity and profitability.
Your UC provider must have the right tools to ensure your infrastructure will grow with your business and take care of your future needs.
What a great UC solution can and can’t do, however, hinges on the ability of the tool and the credibility of the solution provider. Here are eight things that make a UC solution—and a provider—worth considering:
Intuitive User Experience
Ensure your UC solution has the ability to render full-featured video collaboration. It should give you the ability to control, moderate, and administer video collaboration and give your team access to fully interoperable personal video collaboration anytime, anywhere, on any device.
Today, employees are demanding the freedom to bring their devices to work. Organizations can turn bring-your-own-device requests into a competitive advantage. But to be able to do that you need a strong UC tool from a reputed provider who can ensure that when your employees are mobile, they have the same communication features—including voice, presence, messaging, and conferencing—that they get when in office.
Simple Licensing Structure
Cost is an important factor when considering UC. Organizations interested in implementing UC should look for providers that offer simple licensing fees structures without installation hurdles. You should also aim to achieve low TCO and a significant ROI.
It’s important to future-proof your UC investment and consider how the tool will scale with your business. Your UC provider must have the right tools to ensure your infrastructure will grow with your business and take care of your future needs.
Breadth of Solutions
Unified communications, by definition, is the coming together of almost all modes of modern communication. When looking at investing in a UC solution, ensure you choose a provider who offers a wide range of solutions. You need someone who offers voice, video, networking and contact center solutions—all essential components of UC–in its product portfolio. This also gives you one throat to choke.
A good UC solution must have high-scale audio conferencing, extensive Web collaboration, rich multi-vendor HD video, and event streaming to about 100,000 users in an all-in-one software solution.
Rich call controls, single number reach, simultaneous ring, visual voicemail, presence, and enterprise contacts are a must in a UC solution. This makes it easy for you, your employees and customers to connect without hassles and increase their productivity.
Look for a solution that provides a single platform that supports all the different modes of conferencing. A good UC solution must have high-scale audio conferencing, extensive Web collaboration, rich multi-vendor HD video, and event streaming to about 100,000 users in an all-in-one software solution.
Flexible Deployment Options
A reliable UC provider—and solution—should offer the option that best suits your business needs. Go for a solution that available in both on-premise and cloud editions so that when your business grows, you have the right infrastructure that supports—and fulfils—your scalability requirements. This also shows that your UC provider cares for your needs and isn’t pushing you to invest in a solution that doesn’t work for you.
If you want to make the most of your UC investment, ensure you keep these eight pointers in mind.