CSS Corp wanted to expand quickly. But its travel expenses shot up. It needed to cut cost and save travel time. How Unified Communications fixed that.
There’s no doubt that UC is gaining ground in India, thanks to increased mobility, BYOD and the need to cut costs, and at the same time, boost productivity.
Savvy organizations have realized the potential of the technology and are adopting it. Take CSS Corp for example.
CSS Corp is a leading technology company supporting enterprise and consumer products, managing IT infrastructure and deploying networks. CSS partners with many Fortune 1000 companies to help realize their strategic business outcomes and be future-ready.
The company’s rapid expansion across multiple countries resulted in a large global geographically dispersed workforce requiring frequent international travel. Time spent traveling resulted in a significant loss of productivity for senior managers. To reduce costs and counter the associated productivity loss, CSS Corp recognized the need for Avaya’s comprehensive UC solutions that not only enabled collaboration but also encouraged it.
CSS Corp recognized the need for Avaya’s comprehensive UC solutions that not only enabled collaboration but also encouraged it.
CSS Corp needed to support BYOD, enabling users to participate in video meetings with their personal devices and deliver seamless access to external users, customers, and vendors so that they can participate in video meetings with their choice of device including dedicated video conferencing room systems.
It also needed to enable the ability to record conferences–including video and any content shared–and provide senior managers the ability to participate in video meetings with their preferred device.
Avaya’s solutions have significantly improved engagement between CSS Corp’s global clients and over 5,500 technology professionals working across 13 locations.
The company wanted the ability to support video conferencing on any network (Internet, IP, ISDN) and also wanted to broadcast high profile video meetings featuring the CEO and investors to large scale audiences via streaming, enabling every employee to participate.
Avaya’s UC tool helped the company achieve all of that and much more. CSS Corp was able to reduce travel time for employees by enabling them to participate in high-definition video sessions from their preferred endpoint, delivering value, especially for internal communication and collaboration. The executive management team now conducts reviews and weekly calls using video conferencing.
In addition, Avaya’s solutions have significantly improved engagement between CSS Corp’s global clients and over 5,500 technology professionals working across 13 locations.